Easy Ski Hire & FAQs in the Three Valleys

Answering Ski Higher’s Most Frequently Asked Questions

At Ski Higher, we’re all about making ski hire in the Three Valleys easy, flexible, and hassle-free, whether you’re collecting equipment from one of our shops or choosing our mobile delivery service.

To help you feel confident and fully prepared for your trip, this blog covers the most common questions we’re asked at Ski Higher, along with the answers you actually need!

Whether you’re visiting Courchevel, Méribel, or Val Thorens, our ski hire FAQs cover everything from booking dates and delivery to refunds and equipment protection.

Will I get the exact skis I ordered online?

If you request a specific ski model, we’ll always do our very best to provide it.

However, availability can change quickly in resort, so if we’re unable to match you with the exact model, we’ll allocate you a similar ski of the same category and standard.

Tip: If you have your heart set on a particular model, leave a note in the comments section when booking. If it’s not possible, we’ll contact you directly.

Should my booking start from the first day I arrive or the first day I ski?

Your booking should start from the first day you will actually ski, not your arrival day.

For example:
If you arrive on Saturday 17th January, and plan to ski starting the next day, you should book your skis from Sunday 18th January, for the number of ski days you need.

You can still collect your skis from 2pm the day before your first day skiing.

If you’ve booked our mobile delivery service, our Ski Higher technicians will deliver your equipment directly to your accommodation on the evening you arrive.

What happens if I lose or damage my ski equipment?

If you do not have our Theft & Damage Protection, you will be charged the replacement cost of the item (please refer to our Terms & Conditions).

If you have holiday insurance, you can usually claim this back through them, and we’ll provide you with a receipt for any lost, stolen, or broken item.

Can I get a refund if I return my equipment early?

Yes, but it depends on the reason.

If you return your equipment early due to illness or injury, we will refund any unused days, as long as you provide a medical certificate.
Refunds due to weather or lift closures: We do not offer refunds for weather conditions or partial lift closures.
If you choose to stop skiing early, we can refund unused days, but it will be subject to a €20 administration fee.

Can I hire a helmet from Ski Higher?

Yes! You can hire a helmet for as many days as you need.

We stock a great range of helmets available to rent or buy, for both adults and children.

I already have my own skis. Can I get them serviced?

Definitely. You can drop your equipment into one of our shops after skiing, and we’ll service it overnight, ready for collection when the shop opens the next morning.

You can also arrange ski servicing via our mobile service, just contact us once you arrive in resort.

📧 info@skihigher.com
📞 +33 (0)4 79 00 51 70

Do I need to show my online booking voucher?

Yes. Please print the PDF of your booking confirmation and show it to:

one of our team members in the Ski Higher shop
one of our mobile ski technicians (if you’ve chosen our mobile delivery service)

Tip: Keeping a copy saved on your phone can also be helpful when travelling.

Can I add more people to my booking?

Unfortunately, you can’t add more people to an existing booking — you’ll need to create a new booking for them.

Here’s the easy way to do it:

Log in to your account
Start a new booking for the extra person(s)
Both bookings will be processed together by our resort team

If it’s not extra people but just a modification (like changing a ski or boot size), send us an email to info@skihigher.com and we’ll edit your booking.

Can I add extra equipment or people once I’m already in resort?

Yes, of course you can.

Just give us a ring on +33 (0) 4 79 00 51 70 and we’ll sort it out quickly.

I booked the mobile delivery service – how do I arrange delivery and fitting?

Once you arrive in resort, give us a call on +33 (0)4 79 00 51 70, and we’ll arrange a suitable delivery and fitting time that works for you.

How does equipment collection work at the end of my holiday?

Easy – we’ll automatically collect the equipment in the evening after your last day’s skiing.

No stress and no extra running around on your final day.

I haven’t received a booking confirmation email – what should I do?

Once your payment is received by our online banking system, you should receive an automated confirmation email.

If you haven’t received it, don’t worry — just email our team on info@skihigher.com, and we’ll look into it.

I’m coming with a large group – can we get a bigger discount?

Possibly! If you’re travelling with a group, contact us and we’ll let you know what we can offer.

Discount availability depends on:

your holiday dates
the size of your group

Email us at info@skihigher.com for more info.

Do you price match?

We’re always happy to talk through your booking and make sure you’re getting the best value.

The main thing to remember is that online discounts can look tempting, but the equipment quality and service don’t always match what you expect once you arrive.

If you want to check pricing or ask about the best options for your trip, contact us directly:

📞 +33 (0)4 79 00 51 70
📧 info@skihigher.com

I’d like to speak to someone. Can I contact you directly?

Yes! Our bilingual team is always happy to help and answer any questions you may have.